"I also think that just as important as 'web as a platform' is the social revolution involved in our use of these tools. We are changing ourselves and the world. That may slow down a hair because Iceland has closed all its banks, but nothing has 'died', except paper profits in a bunch of hedge funds.This revolution has a long way to go — at least another five years, I bet — before we migrate onto some new wave."Meine Meinung: Wir haben überhaupt erst die Spitze des Eisbergs verstanden von dem, was Web 2.0 bedeutet und ermöglicht.

"Once they start taking direct feedback from customers, they tend to get addicted. Direct customer relations is like a drug."Wie verkaufe ich Social Media meinem Boss oder meinem Kunden?